Frequent Ask Questions tresxics
We guarantee the delivering to the deliverer in 1 working day for all the products except out of stock.
We reserve the right to modify the shipment type and company, as long as it would not be detrimental to our customers.
We do not ship to PO Boxes.
– Peninsula and Balears: deliveries within 2 working days.
– Canary Islands, Ceuta and Melilla: deliveries within 5 working days.
The rest of the European Community: 5 working days.
Rest of the world: 7 working days.
The shipping costs appear on the shopping cart according to the destination zone chosen:
– Catalonia: 3€
– Spain: 5€
– Europe: 15€
– World: 20€
You have a term of 14 days, from the moment you receive the goods, to return the product.
The shipping costs go to your account and the credit entry will be done according to the same procedure as for the payment.
To return a product you have to contact with us first through the contact form , entering your name and surname, number and date of invoice.
All the prices exposed of our products include taxes.
Credit card or bank transfer.
We guarantee that every transaction done via this web is 100% secure.
The operations that involve a data transfer (personal or banking data) are done within a safe SSL environment (Secure Socked Layer) through the bank company.
All the information you transmit over the internet is enciphered.
Therefore, the data of your credit card is not registered on any database, but it goes directly to the POS (Point of Sale terminal of the bank).